Refunds and cancellation

We would rather you told us a course was wrong for you than sat on an unused login. Write to [email protected] and we will sort it out.

Online self-paced courses

• Before you start. Full refund if you have not accessed the course, requested within 7 days of purchase.
• After you start. Once a course has been accessed we cannot refund it, because access is granted through the QPR Institute platform and cannot be withdrawn and resold.
• Wrong course. If you bought the wrong course and have not started it, we will move you to the right one and settle any difference either way.

Live and in-person sessions

• More than 14 days before. Full refund, or move to a later date at no cost.
• 7 to 14 days before. 50% refund, or move to a later date at no cost.
• Less than 7 days before. No refund, but you may send a substitute participant.
• If we cancel. Full refund, or a date that suits you. If you have booked travel, tell us and we will discuss it.

Institutional cohorts

Cancellation terms for cohort programmes are set out in the quotation and purchase order, because notice periods depend on scheduling and instructor commitments. Where a quotation is silent, the live session terms above apply.

How refunds are paid

Refunds go back to the original payment method. Card and UPI refunds usually clear within 5 to 7 working days once we have processed them; the exact timing depends on your bank. Institutional refunds are made by bank transfer against a credit note.

Contact

Refund requests and questions: [email protected]. Include your name, the course, and the date of purchase.

Last updated 1 September 2026.